2019 Ram 1500 - DSR1

8-Channel Interactive Signal Processor w/ Integrated iDatalink Maestro Module
ChrisB
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2019 Ram 1500 - DSR1

Post by ChrisB » Sat Jul 21, 2018 1:31 am

Hey Guys,

I have a '19 Ram Limited with the 12" screen + HK.

Just got my truck back after having a DSR1 installed and have ran into quite a large number of issues. I know it's a new truck and according to the installers it may be the first one in Canada to have one installed but it's pretty much un-usable and I've just been messing with it for a few hours today.

I made the shop aware of a couple of the issues, but I know there isn't a lot they'll be able to do because there more than likely needs to be something done to the DSR1 so I figured I'd post some issues here as well to try and help expedite if I can. Here's what I've noticed so far:

  • No notification sounds through CarPlay (ringing, text message, etc)
  • blind spot warning sounds not audible at all
  • Reverse / Front sensor volumes can't be adjusted independently meaning that if you gain your front stage and rear stage differently at your amplifier they will be different volumes with no way to adjust them. So in my case my front sensors seem to mostly work but the rear are incredibly quiet.
  • Parking sensors used to have 3 levels of audible warnings. Now they only seem to have 2. Visually there's still 3.
  • Music will be playing fine and you'll tell Siri to play a new song and it will show that it's playing but no audio will come through. Replugging the phone fixes it. This also periodically happens on first plug in. Like I'll get in the truck, plug in the phone and a song will show as playing but no audio. Again replugging it will work.
  • Audio will just not play at all until you get close enough to make one of your sensors go off and then music starts playing. This happens on all sources: FM, AM, XM, USB, etc. I've only had this happen twice today. During this time I shut the truck off and opened the door to have the head unit shut off. I then started it back up, still no audio. The only thing that seemed to get audio working again was to trigger the parking sensors and then music started playing. That being said, the music played at the same volume as the parking sensors and the parking sensors were not dimming the volume of the music.
  • Selecting a seat memory setting just stops music from playing completely. I have to hit play after I've selected a seat memory option.
And again I've only really messed around with/been in the truck for 4-6 hours today after having this installed so it's very likely I'll notice/run into more issues soon.

Edit:

Additional issues:
  • FCW (Front Collision Warning) does not play any audible noise nor does it dim the music.
  • CarPlay just 100% completely stopped working. Unplugging and plugging in, trying a different phone, etc would not get it up and working. I shut off the truck, opened the door to kill the infotainment then started it back up. Still nothing. I left the truck sitting overnight and in the next day CarPlay seemed to start working again.

JustinFerroni
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Re: 2019 Ram 1500 - DSR1

Post by JustinFerroni » Mon Jul 23, 2018 2:25 pm

To be having this many issues from my experience, there has to be something with the flashes and/or the configuration of the install. Please advise the shop to call us when the vehicle is back in and ready to go.
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 1:22 am

I spent about 5 hours tonight trying to get it working with my 2019 Dodge Ram. I have the 8.5 screen, stock speakers (6 total).

First thing, I flashed the Bios, updated the firmware, and (in case firmware overwrote anything) I flashed the bios again with vehicle data and specified that I have the harness.

I unplugged the two factory harness connectors and plugged one into my T harness (other went unused). I then plugged both the T Harness connectors into the Vehicle and Input slots on the DSR1 (one to vehicle, one to input). I didn't want to install all my gear until I knew it worked, so I laid out my Amp, speakers, and crossovers on the garage floor and wired them in to the truck. I connected the RCA feeds to the DSR1, connected the amp start, and fired up the truck.

No sound. Radio was playing, but nothing from speakers. AMP fired up, was on, all quiet.

I ran the bluetooth configuration, selected speakers etc... still nothing. Stopped and started the truck several times, but never heard any sound at all from the speakers.

I reflashed, just in case. Same thing. I even tried routing the 2 RCA out lines to a home stereo receiver I have there in the garage, no sound there either.

On the app, My input channel configuration has a diagram. On the left, it says front left/right and rear left/right. On the right it says Ch1, 2, 3, 4, Coax/SPDIF. The 1-4 show connected. Is this right? I thought it used a data stream to connect? This shows RCA connectors. I did not connect RCA connectors anywhere for the input.

What am I doing wrong? I was told I didn't need the resisters on the speaker lines. Is that the problem... I actually do need those? I get a light on the DSR1. It's getting power and doing something. Just not making music...

JustinFerroni
ADS Team
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Joined: Mon Jan 15, 2018 2:18 pm

Re: 2019 Ram 1500 - DSR1

Post by JustinFerroni » Tue Jul 24, 2018 9:11 am

More than likely you will need the resistors so lets start with installing them. On the input side of the DSR1 that is all handled with the T-Harness and the output to your new amps is going to be RCA's 1-8.
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

henkew
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Joined: Thu May 19, 2016 10:45 am

Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 11:02 am

I hadn't realized that taped up bundle of cables was (probably) resistors included in the package. I added them last night, but still no sound.

The setup on the app says my input is analog. Shouldn't my input be digital?

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 12:35 pm

Been on the phone several times this morning. Here is what we tried.

Verified the wiring was set up correctly.
Reinstalled the iPhone App and reconfigured.
Reflashed the DSR1 with an older Bios.
Tested the signal on the harness side before and after the resisters (both check out with activity).
Tested the signal on the RCA output side, and there does not appear to be activity.

I pulled the audio fuse and reset it. I've let the truck sit to reset. Still, no sound at all.

They had me call Rockford Fosgate. They've suggested I reflash it in universal mode and test it outside the vehicle by attaching an audio input and testing the audio output (I'll plug into a home stereo receiver). I assume I can use USB for power on the DSR1. Sooo... I'll try that.

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 1:06 pm

Fosgate had me reflash to universal but USB did not power the device. I called back and they said the blue and yellow need a 12 volt line, black to ground. USB Doesn't cut it. I set up a quick wiring with an inline fuse and connected to battery... the thing didn't power up though. No status light or activity.

Too many hours of troubleshooting on this and I don't even have sound to start that level of troubleshooting....

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 2:01 pm

Wow, I heard sound for the first time ever. Something made noise.

I reflashed with the latest bios, and while the unit was on used the app to go into setup again. Immediately after saving, one speaker (the left front) worked for a couple seconds then cut out.

Interesting, I specified that system sounds for Nav, etc, only would use the front left speaker.

Now this is sounding like coding problems.

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Tue Jul 24, 2018 2:34 pm

ChrisB: How is the system running in your 2019 Ram? Did you give up, or are things working better for you?

ChrisB
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Re: 2019 Ram 1500 - DSR1

Post by ChrisB » Wed Jul 25, 2018 10:06 am

henkew wrote:
Tue Jul 24, 2018 2:34 pm
ChrisB: How is the system running in your 2019 Ram? Did you give up, or are things working better for you?
Having them look at it today, haven't had it in yet. It's still fairly un-usable but I have hope.

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Wed Jul 25, 2018 3:55 pm

ChrisB wrote:
Wed Jul 25, 2018 10:06 am
Having them look at it today, haven't had it in yet. It's still fairly un-usable but I have hope.
Let me know how it goes!

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Thu Jul 26, 2018 10:41 am

Still troubleshooting mine too. Sound comes on for a few seconds when I save a setting, then goes silent. I've uploaded a few logs from the app to Rockford Fosgate. The first one they said I hadn't turned the volume up... master volume was all the way down. I knew that wasn't the case, so I did it again and sent it back. Sounds like there might be a software issue shutting the volume down to zero...

I'm with you. The issues sound software and they need to get our 2019 Rams dialed in. Hopefully it happens fast.

ChrisB
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Re: 2019 Ram 1500 - DSR1

Post by ChrisB » Fri Jul 27, 2018 11:38 pm

Got it back today. iDataLink had mentioned that there was an issue with the Rockford side of the DSR1 with the new version and had sent the shop an older version to flash. They also installed the resisters.

Unfortunately, from what I can see, nothing is resolved.

My rear reverse sensors are still 1/4 of my front volume (even though both are set to max in the truck settings). Since it doesn't attenuate the music when they're triggered, they might as well not be there.

BLIS audio chimes still don't work. It doesn't dim the audio or play a sound if you signal when BLIS is detecting a car.

FWC (Collision warning) still does not make any audio or dim the audio if it detects an impending collision.

CarPlay notifications (ringtones for calls, sms notification sounds, navigation prompts) are still completely inaudible. They dim the music while it's playing but no voice can be heard; it's basically a whisper.

CarPlay still basically unusable in general; asking siri to play a different song changes the song but then no audio comes out. Today when I was testing it with the shop to show them (they didn't have an iPhone and only tested with Android Auto) I tested it and sure enough no music was playing. Upon unplugging the phone I could not get CarPlay or Android Auto to come back up at all; had to hard reboot the system by doing a system update then I could get CarPlay to work again.

If it wasn't for the last CarPlay issue that virtually makes your CarPlay completely useless until your system does a full power down (which I'm not really sure how long it is; I've tested after about 30 minutes and still no success but about a day later it seems to work again) I would say it's "passable" but currently if I'd recommend to stay away from the DSR1 with the '19 ram until at least that issue is resolved if you are an Apple user.

henkew
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Re: 2019 Ram 1500 - DSR1

Post by henkew » Mon Jul 30, 2018 10:57 am

Yikes. That sounds terrible! Sorry to hear about your troubles, that bites.

I hope somebody from Maestro chimes in to let us know what we can hope for and what they are doing to try and address this. It would help me be patient and not return my gear and look for another solution. I have my truck all wired up for my new system (new speaker wire, amps, etc) but don't want to make the change until I can count on something, so right now I'm running on factory gear. The times I have tested output with the DSR1 haven't gone well (I can't even get sound ... at least somehow you have that!).

Even if I could get sound, there are too many problems to deal with from what you have described. I wish somebody could tell it's working great on their 2019 Ram.

ChrisB
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Re: 2019 Ram 1500 - DSR1

Post by ChrisB » Mon Jul 30, 2018 11:48 am

There's a lot of different configuration(s) of the '19 Ram, and also a lot of different things people care about and use. I don't have any audio issue(s) like you have with no sound output. I had one time where all sound just died and I couldn't bring it back until I hopped in the truck the next day and it just worked; but I didn't do anything other than wait it out.

My example above, where the shop who installed it all use Android, they tested Android Auto and everything works 100%. Nothing with CarPlay works, however. I'm likely one of the few people who exclusively uses Siri to change music and such while driving so I don't have to pick up my phone, so I can confirm 100% that there were no Siri/CarPlay related issues pre-DSR1 install. (I can also re-create the problem on demand, Siri will break audio probably 30-40% of the time so for now I just don't use it at all).

That being said, for Android Auto I don't see many people having issue(s) using the DSR1 today. The audio output is superb when it works.

The '19 RAM is going to be a very popular truck in the coming weeks/months so I'm sure they'll work out the kinks. We're just early adopters so we have to be the guinea pigs for now, I guess.

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