2016 F-150 Sync buttons

Group using the FO1 and FO2 firmware for Ford SYNC retention * see specific firmware for full feature list.
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HiTiKoRi
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Location: New Glasgow Nova Scotia Canada

2016 F-150 Sync buttons

Post by HiTiKoRi » Wed Jul 04, 2018 8:14 am

I had installed a Kenwood dnx570hd ( latst firmware ) head unit in a 2016 f-150 when the Kit when the dash kit and harness were first released ( sync not supported ) and everything worked as it should with the exception of sync not working which was answered by Dara on here. I checked and noticed SYNC was now supported on the F-150, so I removed the RR reflashed and checked the current install guide and reinstalled.

All buttons on the steering wheel work perfectly, except for the sync voice prompt,off and on hook buttons.
If i select "my f-150 " in the menu I can access sync by pressing the voice icon on the stereo, and can also access and play music via sync bluetooth and usb. I can also use the phone for handsfree. So it appears like it works with the exception of the three buttons on the wheel. The connected phone is not showing as well in the sync menu on the Kenwood.

Firmware version 01.03 Firmware name ads-rr(SR)-FOR02-DS Module DAD45C98DE


ANy ideas on this. And hopefully this is enough info to diagnose, as I don't get a lot of free time during work to call in . And happy 4th of July !
Aaron Mcmullin
AutoWorx
Part of Highland Nissan/Ford Auto Group
Westville NS
902-396-4040
902-754-4114

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Zack Flynn
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Re: 2016 F-150 Sync buttons

Post by Zack Flynn » Wed Jul 04, 2018 10:24 am

What is displayed on the radio screen when you press the voice button on the steering wheel?
Zack Flynn
Automotive Data Solutions
Technical Support & MECP Master Installation Technician
Zachary.flynn@adsdata.ca

HiTiKoRi
12Volt Specialist
Posts: 26
Joined: Tue Jul 22, 2014 12:53 pm
Location: New Glasgow Nova Scotia Canada

Re: 2016 F-150 Sync buttons

Post by HiTiKoRi » Wed Jul 04, 2018 12:45 pm

there is no response from the head unit at all when you press these buttons.
Its almost as if its not receiving any response from the sync buttons. I flashed the RR three times as well, thinking I may have gotten a faulty flash (on two different pc's )
Sorry for the late reply
Aaron Mcmullin
AutoWorx
Part of Highland Nissan/Ford Auto Group
Westville NS
902-396-4040
902-754-4114

User avatar
Zack Flynn
ADS Team
Posts: 239
Joined: Mon Dec 12, 2011 9:46 am

Re: 2016 F-150 Sync buttons

Post by Zack Flynn » Wed Jul 04, 2018 3:39 pm

If there is a possibility of a bad flash at any point during your flashes it would be best to reflash the RR with a non Ford firmware first, like say an 07 Tahoe, then reflash it back to your F150. After flashing back to the F150, prior to reconnecting the RR do our reset procedure on the RR. Press and hold the programming button that is on the side under the LED. Continue holding the button while you plug in just the main power connector and don't let go of the button until the LED starts flashing RED. Once it does, let go of the button and plug the rest of the connectors back in and go thru the radio set up. Make sure the radio Bluetooth is set to use Sync and not the radio's BT.
Zack Flynn
Automotive Data Solutions
Technical Support & MECP Master Installation Technician
Zachary.flynn@adsdata.ca

HiTiKoRi
12Volt Specialist
Posts: 26
Joined: Tue Jul 22, 2014 12:53 pm
Location: New Glasgow Nova Scotia Canada

Re: 2016 F-150 Sync buttons

Post by HiTiKoRi » Thu Jul 05, 2018 10:36 am

I had reset the unit, but I had not tried a non ford firmware. I'll try that and report back.
The phone will actually play music via Bluetooth via streaming, and sync asked to download contacts, but it is almost like the voice/phone/off hook controls are not there. The phone icon in the "my f-150 " menu is greyed out if that helps
I may also reconnect the oem screen to possibly do a sync reset as well

Thanks for the help, and I'll report back tomorrow

Aaron
Aaron Mcmullin
AutoWorx
Part of Highland Nissan/Ford Auto Group
Westville NS
902-396-4040
902-754-4114

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