2012 F150 pioneer serial number not recognized

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mathewcorson
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2012 F150 pioneer serial number not recognized

Post by mathewcorson » Mon Jun 04, 2018 3:57 pm

I’m trying to update the maestro and it’s saying the serial number of my pioneer head unit is invalid.

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Dara DeGrand
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Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Mon Jun 04, 2018 4:10 pm

Please email a picture of the radio (showing the model and the serial number) to us at maestro.support@adsdata.ca and we will check on it. If it's missing from our system, we will have to contact Pioneer to have them supply us with the missing information.

Thanks,
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

purposefully_adrift
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Re: 2012 F150 pioneer serial number not recognized

Post by purposefully_adrift » Sat Jun 23, 2018 9:45 pm

I am running in the same issue with my 2011 Ram 1500 and my new Pioneer MVH-1400NEX. I am surprised as to how many instances this is hannpening to with a module that costs over $100! I am now without communications in my truck until next week! As a technical rescue technician, on the road currently, that is epically bad. :x

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Dara DeGrand
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Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Mon Jun 25, 2018 9:44 am

I'm sorry for this- We are at the mercy of the radio manufacturer. This happens because the radio manufacturer doesn't update us with radio serial numbers before they ship them. If you are still having issues entering it, give us a shout on our support phone number or support email (mentioned above) and we'll help you out.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

V.dub.spaz
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Re: 2012 F150 pioneer serial number not recognized

Post by V.dub.spaz » Tue Sep 04, 2018 12:50 am

I'm currently having a problem with a JVC radio it is the
KW-v840bt .... I entered the serial number on the back of the radio at the very top and I even checked inside of the radio by connecting it to the battery and verifying that the serial number inside of the unit is the same as a serial number that I got on the back.... But in the web portal it says invalid radio serial number do I need to have the radio connected to the module because I don't know how that would be possible seeing as I have a home computer hooked up to the USB and the car radio would be of course outside with the vehicle

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Dara DeGrand
ADS Team
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Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Tue Sep 04, 2018 8:35 am

V.dub.spaz,
Dara DeGrand wrote:
Mon Jun 04, 2018 4:10 pm
Please email a picture of the radio (showing the model and the serial number) to us at maestro.support@adsdata.ca and we will check on it. If it's missing from our system, we will have to contact Pioneer to have them supply us with the missing information.

Thanks,
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

V.dub.spaz
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Posts: 2
Joined: Tue Sep 04, 2018 12:18 am

Re: 2012 F150 pioneer serial number not recognized

Post by V.dub.spaz » Tue Sep 04, 2018 9:25 am

must not have read my post because it's a JVC and not a pioneer not sure if that makes a difference

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Dara DeGrand
ADS Team
Posts: 5022
Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Tue Sep 04, 2018 9:32 am

Doesn't matter what brand, the story is the same. We can't help you without getting the serial number. If you can call/email us, we can check and get it added for you.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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