2012 F150 pioneer serial number not recognized

Group using the FO1 and FO2 firmware for Ford SYNC retention * see specific firmware for full feature list.
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mathewcorson
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Joined: Mon Jun 04, 2018 3:55 pm

2012 F150 pioneer serial number not recognized

Post by mathewcorson » Mon Jun 04, 2018 3:57 pm

I’m trying to update the maestro and it’s saying the serial number of my pioneer head unit is invalid.

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Dara DeGrand
ADS Team
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Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Mon Jun 04, 2018 4:10 pm

Please email a picture of the radio (showing the model and the serial number) to us at maestro.support@adsdata.ca and we will check on it. If it's missing from our system, we will have to contact Pioneer to have them supply us with the missing information.

Thanks,
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

purposefully_adrift
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Joined: Sat Jun 23, 2018 9:39 pm

Re: 2012 F150 pioneer serial number not recognized

Post by purposefully_adrift » Sat Jun 23, 2018 9:45 pm

I am running in the same issue with my 2011 Ram 1500 and my new Pioneer MVH-1400NEX. I am surprised as to how many instances this is hannpening to with a module that costs over $100! I am now without communications in my truck until next week! As a technical rescue technician, on the road currently, that is epically bad. :x

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Dara DeGrand
ADS Team
Posts: 4817
Joined: Mon Dec 02, 2013 1:34 pm

Re: 2012 F150 pioneer serial number not recognized

Post by Dara DeGrand » Mon Jun 25, 2018 9:44 am

I'm sorry for this- We are at the mercy of the radio manufacturer. This happens because the radio manufacturer doesn't update us with radio serial numbers before they ship them. If you are still having issues entering it, give us a shout on our support phone number or support email (mentioned above) and we'll help you out.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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