2009 Escape Hybrid Issues

Group using the FO1 and FO2 firmware for Ford SYNC retention * see specific firmware for full feature list.
n6mon
New User
Posts: 20
Joined: Sat Mar 31, 2018 11:01 pm

Re: 2009 Escape Hybrid Issues

Post by n6mon » Tue Jul 10, 2018 8:00 pm

I am giving up on this radio. It appears to have other issues. As a refurb, it only had a 90 day warranty and I am past that. I am filing a warranty claim with my credit card company for a failed radio.

Do you have any recommendations for a radio that MIGHT work properly with the Maestro?

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Dara DeGrand
ADS Team
Posts: 4935
Joined: Mon Dec 02, 2013 1:34 pm

Re: 2009 Escape Hybrid Issues

Post by Dara DeGrand » Wed Jul 11, 2018 8:36 am

See the link below- I recommend any of the radios that have a green data icon.

http://maestro.idatalink.com/compatible-radios
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

n6mon
New User
Posts: 20
Joined: Sat Mar 31, 2018 11:01 pm

Re: 2009 Escape Hybrid Issues

Post by n6mon » Mon Aug 20, 2018 6:23 pm

OK, Crutchfield allowed me to return the Kenwood for credit. I purchased a Pioneer AVIC-7201NEX Navigation Receiver, which has solved most of the problems, but added 2:

1) The volume on phone calls made through Sync is QUITE low. I can raise the volume during the call, but when the audio connection reverts back to the radio after the call, the volume is VERY loud.

2) The steering wheel button for the phone (picture of Phone, lower left on the buttons on the right side of the steering wheel) does not either answer incoming calls as it should, nor will it hang up a call.

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Zack Flynn
ADS Team
Posts: 265
Joined: Mon Dec 12, 2011 9:46 am

Re: 2009 Escape Hybrid Issues

Post by Zack Flynn » Mon Aug 20, 2018 8:09 pm

If you go into the Maestro settings in the Pioneer settings menu, you will see Maestro module settings, and audio gain. Turn that up, and it should adjust the volume of the Sync audio up. You should also have an individual source adjustment in the pioneer menu somewhere that you can turn the OE sources up and/or other sources down to tweak the volume difference.

As for the phone not answering or hanging up, do you get LED flashing from the RR module when the phone button is pressed?
Zack Flynn
Automotive Data Solutions
Technical Support & MECP Master Installation Technician
Zachary.flynn@adsdata.ca

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