The ignition detection has failed.

Group using the SU1 and SU2 firmware for Ford SYNC retention * see specific firmware for full feature list.
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andyh1986
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Posts: 3
Joined: Sat Mar 24, 2018 9:18 am

The ignition detection has failed.

Post by andyh1986 » Sat Mar 24, 2018 9:36 am

Platform Selection
The ignition detection has failed.
Please check your installation carefully.
If you continue to see this message, Please call technical support.

When I look at the gauges on the radio, they are not showing any values.
On the top of the gauges screen, it shows "Ignition Off".

Also, the radio is failing to recognize that my parking brake is active.

This is a 2013 Subaru Outback with a 6 speed manual transmission and Bluetooth.

I'm tempted to manually wire the parking brake, but I'm feeling that the ignition, parking brake, and gauge values are all related.

Side note: I don't have the 3.5mm audio cable connected between the idatalink maestro Rr and the radio.

Any thoughts?

JustinFerroni
ADS Team
Posts: 66
Joined: Mon Jan 15, 2018 2:18 pm

Re: The ignition detection has failed.

Post by JustinFerroni » Mon Mar 26, 2018 12:34 pm

please try to perform a hard reset by disconnecting the 3pin black power connector with the red yellow and black wires on the maestro. alos disconnect the 4 pin data serial cable directly next to the mini usb port.
-Hold the reset button in and insert the power connector
-Continue to hold the reset button until the LED flashes red
-Release the reset button and plug the data serial cable
-Turn ignition on and test
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

andyh1986
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Posts: 3
Joined: Sat Mar 24, 2018 9:18 am

Re: The ignition detection has failed.

Post by andyh1986 » Mon Mar 26, 2018 7:05 pm

I'm still having the same issue. I even tried flashing a different vehicle manufacturer and then flashing my Subaru back onto it. I'll keep poking at it. Let me know if you think of anything else to try. I'm curious that if you were to disconnect the obd2 port on a working setup, would that trigger this error? Trying to figure out if this is definitely a flashing issue or a possible wire contact issue.

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Dara DeGrand
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Joined: Mon Dec 02, 2013 1:34 pm

Re: The ignition detection has failed.

Post by Dara DeGrand » Tue Mar 27, 2018 10:02 am

It's more than likely a wiring issue, or a signal issue.

There is a hidden menu to force platform selection, if necessary. In the radio setup menu, under OEM Setup > Maestro Features > Maestro Module (The 5th line on this menu should be blank; tap it 5x fast, until a pop-up menu appears).
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

andyh1986
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Posts: 3
Joined: Sat Mar 24, 2018 9:18 am

Re: The ignition detection has failed.

Post by andyh1986 » Tue Mar 27, 2018 2:13 pm

Dara, that worked! I now have my gauges, tire pressure, and door sensors working! Woo Hoo!!!

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Dara DeGrand
ADS Team
Posts: 4548
Joined: Mon Dec 02, 2013 1:34 pm

Re: The ignition detection has failed.

Post by Dara DeGrand » Tue Mar 27, 2018 3:51 pm

Good deal!!! I'm happy it worked.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

JasonV
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Joined: Mon Apr 09, 2018 7:27 am

Re: The ignition detection has failed.

Post by JasonV » Mon Apr 09, 2018 1:25 pm

Just to share, I had the exact same thing with a 2012 Subaru Outback with a 6 speed manual transmission and Bluetooth. The hidden menu solution worked perfectly.

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