DNX 996XR in a 2014 CRV issues

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DNX 996XR in a 2014 CRV issues

Post by 493008 » Mon Oct 21, 2019 8:53 pm

I installed a Kenwood DNX 996XR in a 2014 CRV with the RR and oh, boy, it is really nice to have the iMID show information on it again. However, I am having a couple minor issues. The CRV is originally w/o Navigation, and has the 5” iMID screen.

Through the OEM setup in the radio, I’ve set the iMID clock to use 24 hour time, but it is only showing 12 hour time. Both the radio and Navigation in the 996XR are set to use 24 hour time and are showing that.

The other issues is the compass data on the iMID. This one might be a problem in the 996XR. When I switch to showing CarPlay, the compass info on the iMID stops updating unless I change the display on the head unit to the Navigation screen. If I change from CarPlay to the Widget screen, I can see the Navigation info is updating on the head unit. CarPlay is connected wirelessly, 996XR has the latest firmware, and the Navigation does not have a destination set.

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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Tue Oct 22, 2019 8:37 pm

I’ve done more testing for the compass on the iMID. The combination of the GPS Map widget and CarPlay appear to be too much for the 996xr to update the data on the iMID too. The Compass Rose widget doesn’t cause the problem.

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Re: DNX 996XR in a 2014 CRV issues

Post by Dara DeGrand » Wed Oct 23, 2019 8:21 am

Have you checked to see if the radio's firmware is up to date?
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Wed Oct 23, 2019 1:06 pm

Yes, latest firmware has been installed on the 996xr, version dated October 11, 2019. There is no separate update for the Nav unit as of October 20. The RR was flashed October 17 or 18 with the firmware downloaded that day (so should be July 5).

The iMID not showing 24 hour time was happening before and after the 996xr was updated. Didn't note what the original firmware was, but it had not been updated with any other version by me. The iMID doesn't show AM/PM when in 12 hour mode, so I'm not able to eliminate the problem being the 996xr isn't sending the correct info. On the radio, I've tried with the time synced from Nav and manually setting the clock. The iMID time changes, but doesn't show 24 hour time with either method.

Didn’t notice the compass issue until after the update. I'm okay with not showing the Nav widget to get the iMID compass to work. Everything seems to point at the problem being the 996xr not being able to handle outputting Nav data to so many locations at once.

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Re: DNX 996XR in a 2014 CRV issues

Post by Dara DeGrand » Thu Oct 24, 2019 11:41 am

Two questions:
- Can we have the vehicle's VIN?
- In some cases, the iMid clock does not follow the radio and can be set individually through the steering wheel controls. Are you able to do that in your vehicle?

We are still looking into the compass issue.
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Thu Oct 24, 2019 12:16 pm

Yes, you can have the VIN once I have figured out how to send a private message through the forum (and I get the VIN). If it helps in advance of the exact VIN, it is a 2014 Honda CRV EX with 6 speakers, no Nav and no Factory Amp, made at the Honda plant in Ohio, US. It was purchased in California, US.

I am not able to set the clock using the steering wheel. I can get into the clock setting, but using the Up/Down buttons make no changes. The time is coming from the radio, and updates when I manually change the time in the radio.

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Re: DNX 996XR in a 2014 CRV issues

Post by Dara DeGrand » Thu Oct 24, 2019 3:39 pm

Upon further testing, the Kenwood only sends the compass information when in the nav screen. This is how the radio's firmware does it. We have sent a note to kenwood to see if this can be improved.
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Thu Oct 24, 2019 5:14 pm

Thank you for checking out the Nav situation, hopefully Kenwood is able to release an update.

And I gotta say, it is really great to have data from the head unit on the iMID screen again after swapping the factory one out 5 years ago. Didn't realize how much was missing without it. Getting back the multiple views on the factory backup camera, and the Navigation turn info on the iMID were both very nice surprises.

Full VIN was sent via PM, if I did it correctly.

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Re: DNX 996XR in a 2014 CRV issues

Post by Dara DeGrand » Fri Oct 25, 2019 8:19 am

I don't see it in my inbox- can you try sending it once more? Thanks!

UPDATE: The R&D team tested with a DNX996XR and were unable to reproduce the clock issue. They were able to both set the clock in the Kenwood menu and in the OEM Setup menu, and the iMid follows it in the 24h time format.
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Fri Nov 01, 2019 7:58 pm

For some clarification, in testing you are able to use the Steering Wheel Control buttons to set the clock with the RR in place?

I'm thinking I might want to factory reset everything to see if that clears up the issue, or reflash the RR if that doesn't do it.

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Re: DNX 996XR in a 2014 CRV issues

Post by Zack Flynn » Fri Nov 01, 2019 8:22 pm

The Kenwood clock is what you will "set." Then in the Vehicle/OE Setup, you will go to Vehicle Features/MID Setup?Clock Format then select 12/24hrs
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Fri Nov 01, 2019 10:15 pm

I did a Master Reset of the RR via the Kenwood, changed the clock on the Kenwood to 8 AM, and the iMID clock changed to the time I’d set. I changed the time on the Kenwood again, and the iMID time did not update a second time in the 10 minutes I waited. To be clear, the iMID clock was functioning, just with the first wrong time I’d earlier set. I did a second Master Reset, and the iMID clock time still didn’t update.

After the Master Resets, in the iMID clock 12/24 setting, neither 12 or 24 is highlighted. I’ve left it that way for now. I’m hoping by doing that, when the time updates again it picks up the 24 hour time since that is how the Kenwood clock is set.

I’m going to let it sit for an hour or two before I go out to check the iMID clock again.

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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Mon Nov 04, 2019 12:04 pm

The clock would not update after waiting 90 minutes, but did update the next morning, and updated again this morning for the end of Daylight Savings.

I am still not able to change the setting from showing 12 hour time with anything I've tried so far, though I've not yet reflashed the RR. Per other posts, when I do, I'll change it to a Ford F150, then back to the CRV.

I am wondering if it is normal that the 12/24 display choice doesn't have a selection after the reset?

Also, can I reflash the RR when it is still connected, but the battery for the car has been disconnected? I would then just reconnect the battery after reflashing.

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Re: DNX 996XR in a 2014 CRV issues

Post by Dara DeGrand » Mon Nov 04, 2019 2:38 pm

The RR cannot have power from the vehicle, or the computer will not be able to detect it. You could achieve this by either unplugging the RR, or by disconnecting the battery.
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Re: DNX 996XR in a 2014 CRV issues

Post by 493008 » Mon Nov 18, 2019 2:00 pm

I reflashed the RR two days ago, first to a Ford F150, then back to the CRV and the time is still 12 hour format on the iMID with it set to 24 in the RR.

There was one point before the reflash where the time on the iMID was updated to 7:05 when the actual time was 17:05. The car had not been started since before 08:00 that morning.

When I first accessed the setting after reflashing, the 12 hour selection was highlighted in the Clock format, unlike when I reset the RR before the reflash. I changed it to 24 hour format and have left it there.

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