No Voice Command and Whinning Noise

Elecflo
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No Voice Command and Whinning Noise

Post by Elecflo » Sun Oct 13, 2019 2:32 pm

I have a 2012 Ford Fusion in which i just installed a Kenwood DDX9903s with Maestro RR. i have two problems I have no voice command. After i press the button it is silent for a seconds and states "Line In". The other issue is that there is a acceleration whining noise coming from the speakers only when using the BT and Phone from the sync features of the unit. I am thinking i maybe need to use the aux cable with the green yellow wire.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Mon Oct 14, 2019 8:12 am

It sounds like the audio cable that goes between the maestro and the radio is either not installed or is plugged into the wrong place. Ensure the all black 3-pin to 3.5mm cable is plugged into the maestro, and that the 3.5mm side is plugged into the radio where it says 'Idatalink I/F'.

As for the whining noise, there was a manufacturing defect in that radio. Kenwood's warranty center will need to service the radio to resolve that.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Mon Oct 14, 2019 10:12 pm

It's plugged into the correct areas. I can hear when I get a call and use Bluetooth audio. What doesn't work is when I press the voice command there is no lady asking for a command. Just says line in after a few seconds. I've reset maestro and the unit.

I just contact Kenwood about the whining issue. Now I am just waiting for a reply.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Tue Oct 15, 2019 8:20 am

All the audio from sync comes through the same audio path. Ensure the black 10 pin plug is well seated into the maestro module (this plug is on the same side as the reset button). This is where all the Sync audio comes in from the vehicle. If that is seated well and you still can't hear her, disconnect the battery of the vehicle for 20 minutes to reset the Sync module, as it sounds like it is partially functioning and a reset may fix it.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Tue Oct 15, 2019 3:10 pm

Ok seem we got somewhere. Now I can here the sync lady but only when I am listening to a bluetooth device but not when I am listening to the fm radio.

As for the whining noise. I was told by Kenwood that the units are not defective. I need to neutralize the noise on the maestro accessory. I tried something else. I tried using sync while the vehicle is on acc and there is no noise, but when the car is on I can hear it. Do you think it might be a bad ground between the maestro, the kenwood and the vehicle?

Dara thank you for you continued help.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Tue Oct 15, 2019 4:19 pm

Kenwood's response is incorrect. The excelon radio series ending with 3S has a defect on the maestro audio input of the radio. It has been 3 years since these radios were released, so it doesn't surprise me that whoever you spoke to either does not know, or has forgotten this. There are several threads about this here on the forum.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Tue Oct 15, 2019 7:12 pm

Ok I spoke to some else and he saw the issue which as he put "escalated" the call. Now will this also fix why I can't hear the sync lady when using am/FM radio?

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Wed Oct 16, 2019 8:21 am

No, those are two separate issues. When you're listening to FM, and you hit the voice button on the steering wheel, does the radio mute like it's switching inputs?

What firmware version is loaded on the Kenwood right now?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Thu Oct 17, 2019 5:36 pm

It is 3.1.0008.0600.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Fri Oct 18, 2019 3:54 pm

The radio's firmware is up to date, which is a good thing.

When you're listening to FM, and you hit the voice button on the steering wheel, does the radio mute like it's switching inputs?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Sun Oct 20, 2019 5:35 pm

Sometimes it does go mute other time it doesn't. Then it goes to say line in. I wish I can post a video so you can see.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Mon Oct 21, 2019 8:24 am

You can absolutely take a video and post the link here. We will still end up advising you to reset the Sync module, though. It sounds like the module is glitching.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Elecflo
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Re: No Voice Command and Whinning Noise

Post by Elecflo » Mon Oct 21, 2019 6:02 pm

Well I will assume it is. I have reset it several times and I have notice it now does different things. At one point the module assumed there was a call coming in when there wasn't, it showed idatalink on the ford info display, and now it just wants to switch on its own.

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Dara DeGrand
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Re: No Voice Command and Whinning Noise

Post by Dara DeGrand » Wed Oct 23, 2019 8:37 am

Honestly, when using a radio that is equipped with Android Auto/CarPlay, we recommend re-flashing, disabling the sync system, and using the radio's phone features instead. This would eliminate all of the issues you're having, and also eliminates any potential of the two phone systems conflicting with each other.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Big_E
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Re: No Voice Command and Whinning Noise

Post by Big_E » Thu Oct 31, 2019 12:55 pm

Where are these posts highlighting the factory problem with the DDX9903s? I've used the board search feature using model as search term and found nothing. Need this to help with my fight with Kenwood customer service.

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