AR red double flashing LEDs...

Group using the aCH2 and aCH3 firmwares for vehicle with premium audio * see specific firmware for full feature list.
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mochs
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AR red double flashing LEDs...

Post by mochs » Sun Jul 07, 2019 4:24 pm

What does double red flashing LEDs indicate and why can't I find this information anywhere? There's an entire video on this for the RR, but nothing for troubleshooting for the AR anywhere. Not even a reset procedure.

This has really become nothing but a huge headache since I introduced the EXT harness into the system. I have well over a $1,000 worth of gear in the back end I haven't been able to use for months because of this AR issue and I have nothing but my cell phone for music. It's been more trouble than it's worth.

I've had the same AR and the same Kenwood amp for nearly a year and had no issues with it until I put that EXT cable in and now I can't get it to power up even with it hooked up like it was before. I've flashed it numerous times and checked and rechecked the serial number off the box and yet all I get is a blip of green LEDs when power is first applied then it goes to double red and that's it. The EXT harness is out of the path right now, and I"m back to coming straight off the CH3 harness like it was before and nothing.

Also, when using the Kenwood extension, we're supposed to perform some odd wire surgery with the white 2 pin connector...are we supposed to still do that when using the EXT harnesses, and why isn't that made clear anywhere?

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Zack Flynn
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Re: AR red double flashing LEDs...

Post by Zack Flynn » Mon Jul 08, 2019 12:14 pm

2 red flashes on the unit indicates that we don't have any communication with the amplifier. This is either caused by a bad physical connection on the data cable that connects the AR to the amplifier, or the wrong serial number being entered when you flashed the AR.
Zack Flynn
Automotive Data Solutions
Technical Support & MECP Master Installation Technician
Zachary.flynn@adsdata.ca

mochs
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Re: AR red double flashing LEDs...

Post by mochs » Mon Jul 22, 2019 9:12 pm

Neither is the case. I used a meter and verified continuity on all 4 wires of the data cable, and verified what I had put into a notepad file as the serial number matches the box and also unscrewed the amplifier to look at the sticker on the bottom and the are all exactly the same. The serial number has several zeros in it so it's pretty easy to enter. In addition, the flash software will tell you 'invalid serial number' if you enter it wrong.

Do the Kenwood and Audison amps use the same firmware? Reason I ask is every time I flash the AR with version 2.2, at the end it wants to give me the Audison install guide instead of the Kenwood even though I chose Kenwood, it shows that and I had entered a Kenwood serial number.

It's not a big deal because it's just the manual and that can be found other places, but if it's trying to give me the Audison manual, who's to say it's also not flashing my AR with the Audison firmware and that's why I have no communication between the AR and the XR600?

I can guarantee you there is nothing wrong with the data cable or the serial number.

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Dara DeGrand
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Re: AR red double flashing LEDs...

Post by Dara DeGrand » Tue Jul 23, 2019 8:16 am

The firmware is merged for Kenwood and Audison. The guide attachment is likely a separate issue that just has to do with the back-end of our website. I will look into this.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

mochs
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Re: AR red double flashing LEDs...

Post by mochs » Tue Jul 23, 2019 8:37 pm

Ok. I'm going to have to call in before you close sometime for help. I have done everything I can possibly think of and can't get the AR to talk to the Kenwood. Even at Crutchfield's suggestion, I flashed it for a totally wrong car and then flashed it back and still the flashing red leds. I get it even if I plug just the data cable in by itself. The browser based WebLink says the AR cannot be unlocked but the desktop WebLink is able to flash it just fine.

I'm out of ideas.

mochs
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Re: AR red double flashing LEDs...

Post by mochs » Wed Jul 24, 2019 7:16 pm

Never mind. After just receiving the worst tech support I've ever experienced (and I WORK in corporate IT tech support), I'm going to go see what your competitors have to offer.

JustinFerroni
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Re: AR red double flashing LEDs...

Post by JustinFerroni » Thu Jul 25, 2019 9:31 am

Sorry to hear but if you are still looking to get this going shoot me your phone number with an available time to call when we can do some testing in the vehicle. Lets try and figure out what is going on.
just PM me your info
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

mochs
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Re: AR red double flashing LEDs...

Post by mochs » Mon Jul 29, 2019 6:54 pm

Justin,

I sent you 2 PMs, but they just stay in my Outbox and never move to Sent Messages, so I don't know if you're getting them or not.

JustinFerroni
ADS Team
Posts: 428
Joined: Mon Jan 15, 2018 2:18 pm

Re: AR red double flashing LEDs...

Post by JustinFerroni » Tue Jul 30, 2019 1:07 pm

I got them!
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

mochs
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Re: AR red double flashing LEDs...

Post by mochs » Wed Jul 31, 2019 6:41 pm

Why do my PMs just sit in the outbox and never get to sent messages?

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Dara DeGrand
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Re: AR red double flashing LEDs...

Post by Dara DeGrand » Thu Aug 01, 2019 3:44 pm

I have no clue. I just checked and mine does the exact same thing. Nothing to be concerned about.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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