Cant see Pin for pairing phone

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Jregg88
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Cant see Pin for pairing phone

Post by Jregg88 » Fri Jun 14, 2019 1:51 am

I have a 2013 F-150XL with a pioneer avh501ex radio everything was working until the sync buttons on the steering wheel stopped responding then the ford sync no longer showed up in my bluetooth list on my phone. I have disconnected the battery and the fuse now the sync button works and tries to pair with my phone but the pair code doesnt show up on the radio it simply shows connecting..... and then unable to connect , my phone asks for a pair pin to be entered and eventually times out. I have also reset the maestro as well. Any ideas would be helpful

FW RR-FOR01-DS3

JustinFerroni
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Re: Cant see Pin for pairing phone

Post by JustinFerroni » Tue Jun 18, 2019 11:23 am

Did you get this resolved?
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

Jregg88
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Joined: Fri Jun 14, 2019 1:36 am

Re: Cant see Pin for pairing phone

Post by Jregg88 » Fri Jun 21, 2019 5:20 pm

No I have not, My phone prompts me for the pin but the screen shows connecting, and eventually times out.

JustinFerroni
ADS Team
Posts: 424
Joined: Mon Jan 15, 2018 2:18 pm

Re: Cant see Pin for pairing phone

Post by JustinFerroni » Tue Jun 25, 2019 8:34 am

Sounds like it may possibly be the SYNC module. To verify can we try temporarily installing the factory radio to see if you are able to connect to SYNC?
Justin Ferroni
Technical Support Specialist- Maestro
T: 514.807.2888
TF: 866.427.2999

Jregg88
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Posts: 3
Joined: Fri Jun 14, 2019 1:36 am

Re: Cant see Pin for pairing phone

Post by Jregg88 » Thu Jun 27, 2019 10:42 pm

Put the factory head unit back in and the sync is working with it, re- installed the pioneer deck and maestro unit and same thing still says connecting doesn’t show the pin and says no phones found.

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Dara DeGrand
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Re: Cant see Pin for pairing phone

Post by Dara DeGrand » Fri Jun 28, 2019 9:48 am

The engineer is going to try to replicate this on the bench. To help him see exactly what is happening, can you take a video of it and post it here?

Thanks,
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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