Low Sub Output and Volume Control

8-Channel Interactive Signal Processor w/ Integrated iDatalink Maestro Module
hyoctane23
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Low Sub Output and Volume Control

Post by hyoctane23 » Sat Jun 01, 2019 2:59 pm

I have a 2015 Ford F250 and I'm having a problem with getting my sub level up. I have to turn my gain on my amp all the way up and even then it is very quiet. I'm also not able to adjust the sub level with the app on the home screen as it is greyed out to -15 dB. All other channels don't require such high gain to work properly.

Another thing is that when my truck is turned off, I'm unable to adjust the volume on the head unit. I was able to previous to installing the DSR1.

Here is my current configuration.

Output: Front Tweeter / Front MId Bass / Sub Woofer

DSR1:
Hardware Version: v3.1.8.1
Bootloader Version: v1.0.0.0
Application Version: v1.9.3.0

Maestro:
Firmware Name: ADS-AR-DC-F02-256
Firmware Version: v2.1.0.0
Hardware Version: v1.31.0.0
Bootloader Version: v1.0.0.0

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Dara DeGrand
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Re: Low Sub Output and Volume Control

Post by Dara DeGrand » Mon Jun 03, 2019 8:57 am

When you configure the radio tone controls to adjust the subwoofer in the flash, you will not be able to adjust them in the app, and they will be grayed out. You must adjust the subwoofer levels on the radio's tone controls.

When you turn the truck off, if you turn the volume knob, does the volume number on the radio change at all? What does the light on the DSR1 do when you try to adjust the volume; does it blink? If so, what color?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

hyoctane23
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Re: Low Sub Output and Volume Control

Post by hyoctane23 » Mon Jun 03, 2019 10:56 am

My below problem is when I had the DSR1 flashed to all tone controls set to "none." This would not let me adjust the sub volume on the app. When I reflashed the module to let the head unit adjust the bass / mid / treble, I was able to adjust the sub volume on the app. Since I was able to set the sub level to 0 dB, my gains on the amp were much lower than before and I have full volume from the sub. Of course I was not able to do the "basic tuning" on the app since I got the message that I need to adjust the tones on my head unit.

When I have the truck off and I turn on the head unit, there is no indication on the head unit screen of the volume level no matter if I turn the dial up or down. There is music playing but it is relatively quiet. I'll have to get a buddy to adjust the volume knob so I check the light on the DSR1 since it is mounted behind the rear seat.

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Dara DeGrand
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Re: Low Sub Output and Volume Control

Post by Dara DeGrand » Mon Jun 03, 2019 2:51 pm

There is a test firmware for the tone control issue. I have sent it to your account. To get it, hit 'flash by user firmware' when you flash the DSR1. In that section, there will be a firmware called "ADS-AR-DC-FOR02-256 2.3". Select it, proceed with your flash, and give it a try.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

hyoctane23
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Posts: 7
Joined: Sat Jun 01, 2019 2:47 pm

Re: Low Sub Output and Volume Control

Post by hyoctane23 » Mon Jun 03, 2019 5:14 pm

Do I need to disconnect the DSR1 from my truck to reflash or can i just connect the USB directly to it as it sits now?

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Dara DeGrand
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Re: Low Sub Output and Volume Control

Post by Dara DeGrand » Mon Jun 03, 2019 5:42 pm

It needs to be disconnected. The computer will not detect the module if it's still plugged into the vehicle.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

hyoctane23
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Posts: 7
Joined: Sat Jun 01, 2019 2:47 pm

Re: Low Sub Output and Volume Control

Post by hyoctane23 » Wed Jun 05, 2019 7:07 pm

Ok the new flash has allowed me to set all the tone controls to none and have control of the sub volume as well as the basic EQ settings in the app.

Now about the issue of not being able to operate the volume when the truck is off. Any ideas?

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billr
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Re: Low Sub Output and Volume Control

Post by billr » Wed Jun 05, 2019 7:46 pm

i'm assuming by "off" you mean the truck is in the run position but the truck is not running? Or are you in the ACC position?
William (Bill) Repicky
Automotive Data Solutions Technical Support
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ASE A6 Certified
866-427-2999

hyoctane23
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Re: Low Sub Output and Volume Control

Post by hyoctane23 » Thu Jun 06, 2019 6:00 am

I mean the key is completely removed from the ignition. I was able to turn on the stereo and listen to music and have full volume control before.

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billr
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Re: Low Sub Output and Volume Control

Post by billr » Thu Jun 06, 2019 11:24 am

i see, after to turn the truck off but not opening a door, when the RAP circuit is still active, correct?
William (Bill) Repicky
Automotive Data Solutions Technical Support
MECP Master Certified
ASE A6 Certified
866-427-2999

hyoctane23
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Re: Low Sub Output and Volume Control

Post by hyoctane23 » Thu Jun 06, 2019 11:30 am

So if I had my truck running and I turn the key off and remove it, the system still plays and and I have full volume control over it until I open the door. That is fine and is how it was before the DSR1 installation.

Before I installed the DSR1, I could walk up to my truck, open the door and without the key, hit the stereo power button and be able to play the stereo and have full volume control without ever turning the truck on.

Currently I can open the door, hit the power button and hear music but it is pretty low in volume and I'm unable to adjust the volume at all. There is no indication of volume control on the head unit when I try to adjust the volume knob.

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billr
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Re: Low Sub Output and Volume Control

Post by billr » Thu Jun 06, 2019 7:22 pm

we have the engineers looking into the issue. We'll let you know what they tell us.
William (Bill) Repicky
Automotive Data Solutions Technical Support
MECP Master Certified
ASE A6 Certified
866-427-2999

Jollyman
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Re: Low Sub Output and Volume Control

Post by Jollyman » Mon Jun 10, 2019 9:39 am

I am currently having the same issue as hyoctane23 with my 2016 Focus ST. No volume control or indication on the screen while the stereo is only powered on (ignition is not on or in "accessory" mode).

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billr
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Re: Low Sub Output and Volume Control

Post by billr » Mon Jun 10, 2019 10:25 am

the engineers have been notified and are looking into what the actual issue is. we'll be reporting back once they notify us of the fix.
William (Bill) Repicky
Automotive Data Solutions Technical Support
MECP Master Certified
ASE A6 Certified
866-427-2999

hyoctane23
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Posts: 7
Joined: Sat Jun 01, 2019 2:47 pm

Re: Low Sub Output and Volume Control

Post by hyoctane23 » Tue Jun 25, 2019 8:51 am

Just checking back with you on this. Heard anything? Also I'm not sure if you'd know this or not...I have the RF PLC2 knob plugged in to adjust the Punch Bass level. It works fine except every time I start my truck up, I have to unplug and replug the knob in for it to work. The blue light on the knob comes on but it's just like it doesn't recognize it.

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