weblink plugin installer wont work

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daemonjeep
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weblink plugin installer wont work

Post by daemonjeep » Tue Apr 16, 2019 6:37 am

Just got a new windows 10 machine. Using the old Internet Explorer, I try to download and install the necessary plugin installer and run it. Once it starts, it tells me I need .net framework 2.0. The machine is already configured with the latest release from Microsoft. The plugin installer wont continue past that screen. Need to get this figured out, is there not an update to the plugin installer? Last date was 2013 I noticed on the Weblink Updater site. I usually don't have any problems installing this on any other slightly older machines...…. Help
Erik Trent
Lead technician/Installer/wrench extradonaire
Ziebart Speedy Auto Glass and Sales
1921 Zwayer Drive
Marion, Ohio
(740) 383-9999

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Murph
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Re: weblink plugin installer wont work

Post by Murph » Tue Apr 16, 2019 9:47 am

Brian Murphy
MECP Advanced Certified Installer
ADS Tech Support
Automotive Data Solutions inc.
8400, Bougainville, Montreal, QC.
1-866-427-2999
support@idatalink.com

daemonjeep
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Re: weblink plugin installer wont work

Post by daemonjeep » Tue Apr 16, 2019 12:35 pm

I figured it out, but thanks for the response
Erik Trent
Lead technician/Installer/wrench extradonaire
Ziebart Speedy Auto Glass and Sales
1921 Zwayer Drive
Marion, Ohio
(740) 383-9999

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Murph
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Re: weblink plugin installer wont work

Post by Murph » Tue Apr 16, 2019 12:55 pm

daemonjeep wrote:
Tue Apr 16, 2019 12:35 pm
I figured it out, but thanks for the response
You computer was missing an update from Microsoft. The link I posted will fix the issue for anyone else having this problem.
Brian Murphy
MECP Advanced Certified Installer
ADS Tech Support
Automotive Data Solutions inc.
8400, Bougainville, Montreal, QC.
1-866-427-2999
support@idatalink.com

ADSavarese
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Re: weblink plugin installer wont work

Post by ADSavarese » Fri Apr 19, 2019 9:26 pm

I am having great difficulty trying to flash the module. I've downloaded and installed the recommended file and tried MS Edge, Chrome and my default browser, which is Firefox. The same error message regarding the browser every time. IE required, Active X enabled and Javascript enabled. I'm running WIN 10 Pro 64 bit.

Appreciate ANY help at all.
Thanks

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billr
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Re: weblink plugin installer wont work

Post by billr » Mon Apr 22, 2019 8:40 am

You have to use Internet Explorer (the Light Blue E with the gold Halo around it). in Windows 10 computers they hide it. If you have a search bar next to the Windows icon in the bottom left of the screen you can type in "Internet Explorer" in and it will pop up saying "Internet Explorer Desktop App". Click that and go to our website.
William (Bill) Repicky
Automotive Data Solutions Technical Support
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ASE A6 Certified
866-427-2999

daemonjeep
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Location: Ohio

Re: weblink plugin installer wont work

Post by daemonjeep » Mon Apr 29, 2019 8:30 am

In my case, under windows 10, I had to go to Windows Features (do a search in your task bar, its part control panel I believe), and turn on the .net Framework tick for version 3.5 which includes 2.0 and 3.0.
Erik Trent
Lead technician/Installer/wrench extradonaire
Ziebart Speedy Auto Glass and Sales
1921 Zwayer Drive
Marion, Ohio
(740) 383-9999

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