2017 Ford F-250 with SYNC

Group using the FO1 and FO2 firmware for Ford SYNC retention * see specific firmware for full feature list.
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Dara DeGrand
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Re: 2017 Ford F-250 with SYNC

Post by Dara DeGrand » Tue Apr 10, 2018 5:09 pm

Ok- the engineer found a bug in his coding and is working on updating it with a fix.
Dara DeGrand
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Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

rccb1234
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Re: 2017 Ford F-250 with SYNC

Post by rccb1234 » Mon Apr 15, 2019 5:02 pm

I have a 2017 F-250 since the latest Sync 3 update was installed my system cannot remember the previous channel once the engine is turned off. My work around is to turn the radio off first and then shut down the engine and do the reverse when I get back in. Ford says they have no idea why this is happening and for the past six months has offered no solutions other then the statment saying "the engineers are working on it and the difficulty is because the audio system is not built by Ford, they only install it." I was wondering if anyone in this form has heard of this and if so is there a solution?

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Zack Flynn
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Re: 2017 Ford F-250 with SYNC

Post by Zack Flynn » Mon Apr 15, 2019 6:36 pm

Do you have aftermarket equipment installed in your truck? If so, what radio model?
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blindsidematt
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Re: 2017 Ford F-250 with SYNC

Post by blindsidematt » Mon May 13, 2019 5:07 pm

Is there a reason why the 2018 F250 says it does not retain Sync? It seems to be the exact same truck as a 2017. I hooked my truck up the way it describes for 2018 without using the OBDII plug and nothing worked (gauges, tpms etc) on my head unit. When switching to the 2017 wiring everything works as expected. The sync voice commands do pop up on my kenwood but the phonebook and handsfree calling are wacky. Is there a firmware update for the 2018?

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Dara DeGrand
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Re: 2017 Ford F-250 with SYNC

Post by Dara DeGrand » Mon May 13, 2019 5:35 pm

We instruct you to use the 54 pin connector and forgo the OBD2 connection in that type because, according to our research, the sync module is part of the radio in the 2018+ models.

If you use the other install type, have a separate sync module, and hook it up that way, then it should work. It all just depends on if the sync module is separate or not. In your case, it appears the module was not part of the radio, which allowed you to retain it.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

blindsidematt
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Re: 2017 Ford F-250 with SYNC

Post by blindsidematt » Mon May 13, 2019 7:05 pm

Yes the sync module was separate on a 2018 F250 XLT. Although SYNC appears to work, the on radio screen messages that are SYNC related for pairing a phone, making a call etc are distorted. The characters are scattered and sometimes the messages are blank. Wondering if an update for the firmware on a 2018 could be looked into on your end? Or could that be radio related. Its a Kenwood DNX875S.

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Dara DeGrand
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Re: 2017 Ford F-250 with SYNC

Post by Dara DeGrand » Tue May 14, 2019 8:39 am

Are you planning on using the carplay feature in your new radio? If so, we recommend doing away with sync entirely, as the two systems do NOT play well together. The CarPlay tends to be quite dominant and will forcibly disconnect your phone from sync without you noticing.
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

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