Alpine iLX-F309E serial number invalid message
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- New User
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Alpine iLX-F309E serial number invalid message
Hi,
The Weblink Updater says my serial number is invalid.
The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).
Alpine iLX-F309E
Can you please help?
The Weblink Updater says my serial number is invalid.
The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).
Alpine iLX-F309E
Can you please help?
- Dara DeGrand
- ADS Team
- Posts: 7276
- Joined: Mon Dec 02, 2013 1:34 pm
Re: Alpine iLX-F309E serial number invalid message
Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.
What vehicle are you trying to flash it for?
What vehicle are you trying to flash it for?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999
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- New User
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Re: Alpine iLX-F309E serial number invalid message
I am having the same issue with an Alpine iLX-207 that was purchased through Crutchfield.
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- ADS Team
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Re: Alpine iLX-F309E serial number invalid message
if you take a picture of the sticker on the radio that has the serial number and the radio model number and email it to maestrosupport@adsdata.ca we can check into it.
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Re: Alpine iLX-F309E serial number invalid message
i am also having the same issue, can anyone help with this issue?
- Dara DeGrand
- ADS Team
- Posts: 7276
- Joined: Mon Dec 02, 2013 1:34 pm
Re: Alpine iLX-F309E serial number invalid message
If it is an iLX-F309E, then we cannot add the serial number. See above. What vehicle are you trying to flash it for?Dara DeGrand wrote: ↑Thu Jan 10, 2019 8:35 amBecause we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.
What vehicle are you trying to flash it for?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999
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- New User
- Posts: 7
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Re: Alpine iLX-F309E serial number invalid message
2018 ram 1500 express
- JustinFerroni
- ADS Team
- Posts: 759
- Joined: Mon Jan 15, 2018 2:18 pm
Re: Alpine iLX-F309E serial number invalid message
Does your F309 end in an "E" as well? If so, you are going to need a radio built for the North American market that has the iDatalink Maestro input on it for that particular vehicle.
Justin Ferroni
Technical Support Specialist
ADS Maestro
T 514.807.2888
Maestro.Support@ADSdata.ca
Technical Support Specialist
ADS Maestro
T 514.807.2888
Maestro.Support@ADSdata.ca
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- New User
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Re: Alpine iLX-F309E serial number invalid message
yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.
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Re: Alpine iLX-F309E serial number invalid message
Thank you for your advice. You're right, our website could absolutely show every application our product is not compatible with as well.
Have a good day/night!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer
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Re: Alpine iLX-F309E serial number invalid message
ok lads, im about to buy another alpine ilx 309 from america that has an idatalink cable input, are you guys sure that this will work with your unit on a 2018 ram 1500 express and will it retain all of the factory features?
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Re: Alpine iLX-F309E serial number invalid message
Yes, an ILX-F309 (not 309E) and an RR will work together. As long as the vehicle is North American market and listed on our site, you will be good to go with that combination.
Thanks again!
Thanks again!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer