Alpine iLX-F309E serial number invalid message

[caps0891]

Hi,

The Weblink Updater says my serial number is invalid.

The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).

Alpine iLX-F309E

Can you please help?

[Dara DeGrand]

Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?

[Mikexm15]

I am having the same issue with an Alpine iLX-207 that was purchased through Crutchfield.

[billr]

if you take a picture of the sticker on the radio that has the serial number and the radio model number and email it to maestrosupport@adsdata.ca we can check into it.

[scott3806]

i am also having the same issue, can anyone help with this issue?

[Dara DeGrand]

Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?

If it is an iLX-F309E, then we cannot add the serial number. See above. What vehicle are you trying to flash it for?

[scott3806]

2018 ram 1500 express

[JustinFerroni]

2018 ram 1500 express

Does your F309 end in an "E" as well? If so, you are going to need a radio built for the North American market that has the iDatalink Maestro input on it for that particular vehicle.

[scott3806]

yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.

[Chris LaRoche]

yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.

Thank you for your advice. You're right, our website could absolutely show every application our product is not compatible with as well.

Have a good day/night!

[scott3806]

ok lads, im about to buy another alpine ilx 309 from america that has an idatalink cable input, are you guys sure that this will work with your unit on a 2018 ram 1500 express and will it retain all of the factory features?

[Chris LaRoche]

Yes, an ILX-F309 (not 309E) and an RR will work together. As long as the vehicle is North American market and listed on our site, you will be good to go with that combination.

Thanks again!