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Re: Pioneer W4400NEX didn’t connect RR

Posted: Mon Dec 17, 2018 8:41 am
by Dara DeGrand
As stated above, we're testing it and trying to replicate it. I will add your issue to our existing ticket.
Thanks,

Re: Pioneer W4400NEX didn’t connect RR

Posted: Mon Dec 17, 2018 9:20 am
by jerryxsara
The music info didn’t show up in center dash that may not only CarPlay to cause it, recently I used SD card to play FLAC music and the center dash sometimes didn’t show the info(about 5% chance).

It’s likely the Pioneer issue, but can’t rule out the issue between Pioneer and RR if the music info is from Pioneer then via RR to the dash.

The priority still the initialization between Pioneer and RR.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Tue Dec 25, 2018 2:03 pm
by DaveI
I just purchased this for my 2015 4Runner. Should I upgrade my firmware to the latest Pioneer has to offer? I don't want to start out with issues from the beginning.

Is the only way to upgrade the firmware on the iData Link is to have it connected to a PC? This is a bit of a pain once my truck is back together. I guess I could leave the micro USB cable plugged into it and route that under the dash so future upgrades won't be an issue.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Dec 26, 2018 9:06 am
by Dara DeGrand
DaveI wrote:
Tue Dec 25, 2018 2:03 pm
I just purchased this for my 2015 4Runner. Should I upgrade my firmware to the latest Pioneer has to offer? I don't want to start out with issues from the beginning.
If you're not having problems with your radio, i don't recommend updating, especially since the reports here seem to show that the issues got worse once the radio was updated.

The RR must be hooked to a PC to update it. You can run a USB cable from the RR to the glove box, and then you'll be able to re-flash whenever you need without disassembling your dash. The only caveat is that you must remove power from the module before the PC will be able to detect it. This means either disconnecting your battery or pulling the main power fuse for the radio circuit.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Dec 26, 2018 9:17 am
by DaveI
Thanks Dara.

Good luck on the fix. Do you have an estimate on when a fix will be released? I didn't know if you all have a certain amount of time or a goal to get these types of issues resolved.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Dec 26, 2018 9:19 am
by Dara DeGrand
DaveI wrote:
Wed Dec 26, 2018 9:17 am
Thanks Dara.

Good luck on the fix. Do you have an estimate on when a fix will be released? I didn't know if you all have a certain amount of time or a goal to get these types of issues resolved.
Because this appears to be a Pioneer issue, I can't speak to an ETA on the fix. We have reported it to them, but now we have to wait until they can replicate it, code a fix, and release it.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Thu Jan 03, 2019 6:31 pm
by DaveI
Any new news on how Pioneer is progressing with the fix? There are issues I'm experiencing that their latest update will fix but I don't want to lose my RR functionality. Thanks.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Fri Jan 04, 2019 8:22 am
by Dara DeGrand
No updates yet. The person who reported this has been out (our office was closed for the week of the holiday), so they will return on January 7th.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Sat Jan 26, 2019 8:08 am
by DaveI
Are these issues addressed with the latest RR update?

Re: Pioneer W4400NEX didn’t connect RR

Posted: Mon Jan 28, 2019 8:38 am
by Dara DeGrand
No; the most recent update (December 13) was adding new radio models to the firmware. I will update this thread once I have an update pertaining to these issues.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Feb 20, 2019 12:17 pm
by jerryxsara
I just saw the small screen does not display source info issue has been solved by new firmware, does it also fix this issue? Or still working on it?

Thanks!

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Feb 20, 2019 12:37 pm
by Dara DeGrand
So far, we have been unable to reproduce this bug.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Feb 20, 2019 12:42 pm
by jerryxsara
You mean that on ver.2.6 the issue unable to be reproduced so far?

Sounds like this is related issue with source info issue.

Thanks!

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Feb 20, 2019 12:53 pm
by Dara DeGrand
We are unable to reproduce the communication issues with any version of our firmware; the secondary display issues should be fixed with v2.6.

Re: Pioneer W4400NEX didn’t connect RR

Posted: Wed Feb 20, 2019 9:06 pm
by jerryxsara
Thanks Dara!

I might wait for the communication issue be fixed then pull out my Rr for a f/w upgrade, since the display issue is minor.