RR2 Embedded update haning on last step

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Toy1794
New User
Posts: 10
Joined: Thu Aug 05, 2021 11:46 am

RR2 Embedded update haning on last step

Post by Toy1794 »

Hi,

I am trying to update my RR2 embedded device (it states update needed) Using iPhone 11 (14.7.1) Seems like everything goes ok, progress bar moves along to 100% But the update hangs at that point, screen says FLASH IN PROGRESS - Syncing with the server. And it never succeeds. If I stop the app and restart it to try again, I get the same message that the embedded device need to be updated, and I get the same result...

Any solutions?

Thanks!

Chris LaRoche
Moderator
Posts: 463
Joined: Mon Oct 07, 2019 12:49 pm

Re: RR2 Embedded update haning on last step

Post by Chris LaRoche »

I've asked on this to see if there's a workaround, will update when I hear back. We may need a pic or some further information, I'll let you know if that's the case.

Thanks for posting it up!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer

Toy1794
New User
Posts: 10
Joined: Thu Aug 05, 2021 11:46 am

Re: RR2 Embedded update haning on last step

Post by Toy1794 »

Tried the upgrade again today in-case the servers or communications were down... Same result, failed upgrade...
Image
Last edited by Toy1794 on Sun Aug 08, 2021 7:59 pm, edited 2 times in total.

Chris LaRoche
Moderator
Posts: 463
Joined: Mon Oct 07, 2019 12:49 pm

Re: RR2 Embedded update haning on last step

Post by Chris LaRoche »

Can you try flashing the embedded again and see if it's still hanging up now?

Thanks!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer

Toy1794
New User
Posts: 10
Joined: Thu Aug 05, 2021 11:46 am

Re: RR2 Embedded update haning on last step

Post by Toy1794 »

Hi Chris,

I retried and I was able to successfully update the embedded device, and I was able to reflash the vehicle to version v3.5

So the Bluetooth is working now..

Thanks for the assistance...

Chris LaRoche
Moderator
Posts: 463
Joined: Mon Oct 07, 2019 12:49 pm

Re: RR2 Embedded update haning on last step

Post by Chris LaRoche »

Glad to hear, sorry for the delays!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer

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