iphone 8 to WeblinkMobile communication problem

[vengines]

Hi , i have a WeblinkMobile module that wont pop up the message to open the app and also no accessory found, wondering if theres any common problems.

I have a couple WeblinkMobile adaptors and have tried the phone with another adaptor it works fine, tried multiple phones and oe cables with no luck usually the phone charges but dosent charge ither, I believe its the module but is there updates or anything that can be done thx