No USB Device Detected

[willywhoa]

Hey guys, am having issues trying to update a Compustar 4900S through the USB link. I'm just going to list the things I have tried to get this going.

On a Windows 10 Machine.
Have enabled and used IE mode in Edge; the actual updater in the website is working.
Have tried the normal installation through ActiveX.
Have completely uninstalled everything, rebooted, and reinstalled a few times. Have made sure the USB is not plugged in during this.
Have installed drivers manually through ADS USB and FTDI driver in start menu entry. No change.
Gave the Maestro desktop app a whirl for giggles; did not work.
Learned that compustar has its own idatalink page; did not work.

I don't have another USB cable and interface available to try.

Appreciate any help.

[Murph]

Call dealer tech support at 1.866.427.2999