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Alpine iLX-F309E serial number invalid message

Posted: Wed Jan 09, 2019 8:57 pm
by caps0891
Hi,

The Weblink Updater says my serial number is invalid.

The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).

Alpine iLX-F309E

Can you please help?

Re: Alpine iLX-F309E serial number invalid message

Posted: Thu Jan 10, 2019 8:35 am
by Dara DeGrand
Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?

Re: Alpine iLX-F309E serial number invalid message

Posted: Mon Jan 14, 2019 10:12 pm
by Mikexm15
I am having the same issue with an Alpine iLX-207 that was purchased through Crutchfield.

Re: Alpine iLX-F309E serial number invalid message

Posted: Tue Jan 15, 2019 8:37 am
by billr
if you take a picture of the sticker on the radio that has the serial number and the radio model number and email it to maestrosupport@adsdata.ca we can check into it.

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 4:58 am
by scott3806
i am also having the same issue, can anyone help with this issue?

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 8:09 am
by Dara DeGrand
Dara DeGrand wrote:
Thu Jan 10, 2019 8:35 am
Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?
If it is an iLX-F309E, then we cannot add the serial number. See above. What vehicle are you trying to flash it for?

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 8:41 am
by scott3806
2018 ram 1500 express

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 9:23 am
by JustinFerroni
scott3806 wrote:
Fri Jun 05, 2020 8:41 am
2018 ram 1500 express
Does your F309 end in an "E" as well? If so, you are going to need a radio built for the North American market that has the iDatalink Maestro input on it for that particular vehicle.

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 7:34 pm
by scott3806
yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.

Re: Alpine iLX-F309E serial number invalid message

Posted: Fri Jun 05, 2020 8:29 pm
by Chris LaRoche
scott3806 wrote:
Fri Jun 05, 2020 7:34 pm
yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.
Thank you for your advice. You're right, our website could absolutely show every application our product is not compatible with as well.

Have a good day/night!

Re: Alpine iLX-F309E serial number invalid message

Posted: Sun Jun 07, 2020 7:24 pm
by scott3806
ok lads, im about to buy another alpine ilx 309 from america that has an idatalink cable input, are you guys sure that this will work with your unit on a 2018 ram 1500 express and will it retain all of the factory features?

Re: Alpine iLX-F309E serial number invalid message

Posted: Tue Jun 09, 2020 6:40 pm
by Chris LaRoche
Yes, an ILX-F309 (not 309E) and an RR will work together. As long as the vehicle is North American market and listed on our site, you will be good to go with that combination.

Thanks again!