Alpine iLX-F309E serial number invalid message

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caps0891
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Posts: 1
Joined: Wed Jan 09, 2019 8:41 pm

Alpine iLX-F309E serial number invalid message

Post by caps0891 » Wed Jan 09, 2019 8:57 pm

Hi,

The Weblink Updater says my serial number is invalid.

The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).

Alpine iLX-F309E

Can you please help?

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Dara DeGrand
ADS Team
Posts: 5421
Joined: Mon Dec 02, 2013 1:34 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Dara DeGrand » Thu Jan 10, 2019 8:35 am

Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Mikexm15
New User
Posts: 1
Joined: Mon Jan 14, 2019 10:08 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Mikexm15 » Mon Jan 14, 2019 10:12 pm

I am having the same issue with an Alpine iLX-207 that was purchased through Crutchfield.

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billr
ADS Team
Posts: 210
Joined: Mon Feb 05, 2018 9:18 am

Re: Alpine iLX-F309E serial number invalid message

Post by billr » Tue Jan 15, 2019 8:37 am

if you take a picture of the sticker on the radio that has the serial number and the radio model number and email it to maestrosupport@adsdata.ca we can check into it.
William (Bill) Repicky
Automotive Data Solutions Technical Support
MECP Master Certified
ASE A6 Certified
866-427-2999

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