Alpine iLX-F309E serial number invalid message

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caps0891
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Posts: 1
Joined: Wed Jan 09, 2019 8:41 pm

Alpine iLX-F309E serial number invalid message

Post by caps0891 »

Hi,

The Weblink Updater says my serial number is invalid.

The format I entered is aligned with what I have read elsewhere on your forum. That is: Rxxxxxxxx (where x = numerical value).

Alpine iLX-F309E

Can you please help?

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Dara DeGrand
ADS Team
Posts: 7069
Joined: Mon Dec 02, 2013 1:34 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Dara DeGrand »

Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

Mikexm15
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Posts: 1
Joined: Mon Jan 14, 2019 10:08 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Mikexm15 »

I am having the same issue with an Alpine iLX-207 that was purchased through Crutchfield.

billr
ADS Team
Posts: 691
Joined: Mon Feb 05, 2018 9:18 am

Re: Alpine iLX-F309E serial number invalid message

Post by billr »

if you take a picture of the sticker on the radio that has the serial number and the radio model number and email it to maestrosupport@adsdata.ca we can check into it.

scott3806
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Posts: 7
Joined: Fri Jun 05, 2020 4:49 am

Re: Alpine iLX-F309E serial number invalid message

Post by scott3806 »

i am also having the same issue, can anyone help with this issue?

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Dara DeGrand
ADS Team
Posts: 7069
Joined: Mon Dec 02, 2013 1:34 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Dara DeGrand »

Dara DeGrand wrote:
Thu Jan 10, 2019 8:35 am
Because we are a North American company and only have a partnership with Alpine USA, not Alpine Europe. That radio is not a North American model, so it is not iDatalink compatible. That is why the serial number is not in our system and can not be added.

What vehicle are you trying to flash it for?
If it is an iLX-F309E, then we cannot add the serial number. See above. What vehicle are you trying to flash it for?
Dara DeGrand
Maestro Technical Support Manager
Automotive Data Solutions Inc.
8400 Bougainville, QC
T 514.807.2888
TF 866.427.2999

scott3806
New User
Posts: 7
Joined: Fri Jun 05, 2020 4:49 am

Re: Alpine iLX-F309E serial number invalid message

Post by scott3806 »

2018 ram 1500 express

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JustinFerroni
ADS Team
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Joined: Mon Jan 15, 2018 2:18 pm

Re: Alpine iLX-F309E serial number invalid message

Post by JustinFerroni »

scott3806 wrote:
Fri Jun 05, 2020 8:41 am
2018 ram 1500 express
Does your F309 end in an "E" as well? If so, you are going to need a radio built for the North American market that has the iDatalink Maestro input on it for that particular vehicle.
Justin Ferroni
Technical Support Specialist
ADS Maestro
T 514.807.2888
Maestro.Support@ADSdata.ca

scott3806
New User
Posts: 7
Joined: Fri Jun 05, 2020 4:49 am

Re: Alpine iLX-F309E serial number invalid message

Post by scott3806 »

yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.

Chris LaRoche
Moderator
Posts: 227
Joined: Mon Oct 07, 2019 12:49 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Chris LaRoche »

scott3806 wrote:
Fri Jun 05, 2020 7:34 pm
yes it does end in an E. if your if your stuff doesnt work in the australian market you should state that on your website before people waist there money. just a thought.
Thank you for your advice. You're right, our website could absolutely show every application our product is not compatible with as well.

Have a good day/night!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer

scott3806
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Posts: 7
Joined: Fri Jun 05, 2020 4:49 am

Re: Alpine iLX-F309E serial number invalid message

Post by scott3806 »

ok lads, im about to buy another alpine ilx 309 from america that has an idatalink cable input, are you guys sure that this will work with your unit on a 2018 ram 1500 express and will it retain all of the factory features?

Chris LaRoche
Moderator
Posts: 227
Joined: Mon Oct 07, 2019 12:49 pm

Re: Alpine iLX-F309E serial number invalid message

Post by Chris LaRoche »

Yes, an ILX-F309 (not 309E) and an RR will work together. As long as the vehicle is North American market and listed on our site, you will be good to go with that combination.

Thanks again!
Chris LaRoche
Automotive Data Solutions
Technical Support - Maestro
MECP Master Installer

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